Is ticketing the new secondary spend revenue for Apple and MySpace?

Since LiveNation and TicketMaster were given the green light in the States to merge back in January (with stipulations of course, read more here), it seems that some of the other players with strengths in the more independent and small label music promotion are making headway into the ticketing business. MySpace announced a couple of weeks ago that they were launching MySpace  Events, which will allow users to manage their upcoming events and buy tickets through third party providers, with the potential for MySpace to take a fee for the service, as long as they have a formal agreement with the ticket provider. Could this be the final part of the puzzle that saves them from the overwhelming Facebook tidal wave that’s been on the verge of englufing them?

Hot on MySpace’s heels Apple have released a patent for “Concert Ticket +” – an app which is a web based service for tickets – not only a step forward in eliminating paper based ticketing but a new dimension to the iTunes store. However, it’s been developed to have the potential to offer tickets to a whole host of events, not just music. Read more on the Patently Apple blog here.

Could these new services cross over with theatre, dance, classical music, exhibitions etc? Would these providers be interested in offering such a service to the arts beyond popular music or is someone going to go ahead and develop a rival for the cultural sector, and for the not for profit sector specifically?

With thanks to Tim Roberts and the Full Houses blog for the heads up on these stories.

Conquering checkout fatigue

abandonedshoppingtrolleyDo you make a note of your online visitors that start to fill up their baskets with all manner of fantastic shows but then abandon their purchases before handing over their credit card details? Have you ever asked why? Is it the site navigation? Did they get bored? Simply change their minds? This might be a process that’s a little tricky for us not-for-profits having less technical expertise (or at least the budget to pay for the expertise) than the commercial sector, but if we can, we should be tracking it.

We’re not alone though, as detailed in this recent Econsultancy blog post: Retailers should be emailing checkout dropouts. Good advice as usual! Why not have a read?