Museums and Heritage Show 2011

Museums and Heritage Show 2011My first gig back at Audiences London (after 9 months on maternity leave…) was at this year’s Museums and Heritage Show at Earl’s Court.  AL was again invited to curate one of the seminar series (making it our third year at the show).  So amongst the giant blow-up frankenstein monsters, a multitude of audio guide providers, interpretation experts and cabinet makers and a frenzy around social media… we offered a tranquil space to think about visitors.

Sarah Boiling and Sangeeta Sathe of South London Gallery talked about the virtues of sustained audience monitoring in the context of the visual arts benchmarking project. Quickly followed up by a focus on segmentation, the driving force for a collaborative project and campaign byLondon’s orchestras to attract those less knowledgeable about classical music.  We then took a quick trip into the world of tourism with highlights from Susanna Mann from the Royal Collection on Group Tour Organisers and Operators.  Another royal connection followed as Helen Ball talked about the FUSE project developed with the Royal Parks to engage young people with the arts organisations surrounding the park. And finally a romp through any other kinds of relationships that organisations had developed a sustained…

Relationship building themes of the day for me were… know your visitors; hand over the reins to your visitors – give them the opportunity to develop ideas and run the show once in a while; collaborate and the return on investment can last for years; and finally keep evolving, don’t stand still… and you’ll  have more engagement, income and happier visitors!

Economics, Culture and Leadership

Attended a great event last week, which was ostensibly to launch The Economics of Cultural leadership: An economic impact assessment of the Cultural Leadership Programme, and debate how we assess the benefits of leadership development. It did absolutely both of theses things, but it also evolved into a celebration and wake for the great work of the  CLP, the closure of which in March had been announced a few days previously; and a fanastic disscussion of how we could use broader measures than simply economic impact studies to capture the value of arts and culture (and warning that if we dont grasp the opportunity to do so soon it may be too late).

It was orgnised by the Work Foundation and it was a delight to hear from the inspirational Will Hutton in person, as well as Hasan Bakhshi from NESTA, Ruth Jarratt from the ROH, Ben Reid from the Work Foundation and David Kershaw from the CLP.

My take-aways:

A plea for assessing the economic value of culture not just the economic impact. And related to this, a warning that economic impact studies, which are only as good as the worst    – you know who you are flimsy multipliers and exaggerated claims  - are increasingly not believed by funders.

We need a ‘Frascati’ moment in arts and culture (yes, the home of the Italian wine of the same name). This was the location of,  apparently, a meeting of leaders from the sciene and technology sectors at which they  created their own set of measures by which their impact and success could be measured by government – and lo and behold their measures were taken on board. Rather than fitting into a different stakeholders’ various  measures (instrumental, economic, intrinsic, social  etc) what is stopping our leaders working together as a sector to create a set of agreed meaures of the impacts of arts and culture? Its not like we are lacking the brains – ( the people in that room could do it) – but what about the will ?

A warning that if we don’t seize this opportunity we could be in the same position as medical research, the impact of which is measured by the profits of pharmaceutical companies rather than the number of lives saved…

Let your customers do your marketing for you…

A recent exchange with the excellent Ali Tomkinson, Director of External Relations at the CBSO about capturing and communicating the magic of live concerts, got me thinking about how we could use the amazing impacts we have on our audiences more effectively in our communications.

Two recent examples of organisations doing this really well caught my eye.

A cinema ad for Canada which uses (what looks like) real people’s own videos of the their holidays – the antics of a skidding bear, filmed from a ski lift, and the dramatic disintegration of an enormous iceberg. This really worked for me – I shared the amazement and delight of the people experiencing these great holiday moments.

Though annoyingly I can’t find them on the website.

Snow in Canada

Another one is over at Tate Modern where they are making the most of their swipe card technology and following up Tate Friends who visit a particular exhibition with an e-mail from the curator hoping that you enjoyed the experience and inviting you to write something about it for the Tate blog.

We know we provide incredible experiences to audiences, surely with the technology we now have available we could capture and communicate this magic more effectively ?

More images of audiences having a good time would be a really simple start…..

Ballet audiences are earlier bookers than contemporary or world dance audiences!

Research by Audiences London shows that from September 2009 up to August 2010, the largest chunk of booking transactions for contemporary or world dance events in London occurred between 2 and 7 days ahead of the performance date (21% for contemporary dance; 16% for world dance), while ballet audiences were most likely to book between 21 and 60 days ahead of the performance date (22% of all transactions for ballet events).

Could this mean that programming for contemporary or world dance is riskier than ballet, or that audiences are more spontaneous or undecided when it comes to booking for these two artforms? Or do audiences feel they ought to book further ahead for ballet performances? And what role do marketing schedules play? What’s your view?

Source: Snapshot London 2009/10 Benchmark.

State of the arts

Together with hundreds of other arts professionals I was at the State of the Arts conference last week. A number of the discussions were better than last year, and I liked the format of the first session with the audience tasked to answer and devise a question at their round table.

I lucked out for this, as I had Andrew Nairne and Laura Dyer from ACE, Jo Healy from Photographers Gallery and Gavin Stride from Farnham Maltings at my table – so we had a great discusson. Our answer to the question ‘what needs to change’  – Arts organisations need to listen to their audiences.

I found the parallel panel Where are the new audiences a frustrating experience -  the panel members weren’t well placed to address the question and despite the chair’s best efforts, the audience contribution didn’t really get us anywhere.

Back to some positives – Deborah Bull from the ROH was great talking about how we need to place audiences and artists at the heart of what we do, and I like Phil Redmond’s trajectory for arts orgnisations to

1st – survive

2nd -listen

3rd – become self aware

Plus he had a wonderful John, Paul, George and Ringo response… finishing with his prefered  philosphical response from George  that all things must pass…

Note to orgnisers -

Next year, I’d like to see fewer politicians on the panels (5 was too many, and 2 on the same panel the kiss of death) as this led to a not very sophisticated political point scoring style of debate.

Please bring back Matthew Taylor, who is a brilliant chair and John Knell who effortlessly combines being clever with being clear.

Arts Legacy Fundraising Report

Arts Quarter in partnership with Legacy Foresight have just published their report on Arts Legacy Fundraising. You may be aware that Jeremy Hunt, Secretary of State, DCMS highlighted the potential of legacy giving as a fundamental source of arts funding in his plans. The report points out that legacy fundraising is still very much in its infancy with very little awareness from arts organisations in promoting legacy giving or receiving gifts in wills.

Read a summary of the report by following this link:
Legacy Fundraising in the UK Cultural Sector

Muybridge at Tate Britain…

For someone who isn’t a fan of horses, murderers or old men with big beards, I found the Eadweard Muybridge exhibition at Tate Britain over the weekend really amazing. I had to keep reminding myself that this mad genius created his art and science over a hundred years ago.

Highlights for me included his panoramic work covering San Francisco, and spotting some of his really random subjects doing really random things (there’s one set of photo’s detailing what Muybridge looked like naked while chopping wood… not a sight for the sqeemish).

This ends on the 16th of this month, and I really think you should check it out before then if you can- he was so ahead of his time!

Audience-focused artistic development

Here at Audiences London we’ve been talking recently about what it means for an arts organisation to adopt an audience focus at its core.

As well as making sure you know and understand your audiences, communicate with them in ways appropriate to the different audience types, are clear and appropriate in your offer and welcoming when people come through the door … what about the nature of what you programme? How do programming decisions take account of what will appeal to your target audiences and draw them into a quality artistic journey with you?

Where are the examples of co-programming or artistic development in collaboration with audiences?

Well, here are two recent examples we know of, coincidentally both from Stratford in East London.

Stratford Circus; audience focused artist development

AcroJou at Stratford Circus

AcroJou at Stratford Circus

Acrojou has been in residence at Stratford Circus, through an award granted by City Circ.  Their aim was to develop a first show for children, with Stratford Circus children’s theatre programme, The Circlets, acting as consultation group with insights into the kind of work these parents and children enjoy.

As part of its support, Stratford Circus introduced the company to local primary, Jenny Hammond School, and Acrojou spent a week getting to know the students. A key goal of the company was for the project to be responsive to its young audience rather than prescriptive: towards the end of the research, gifted and talented students aged 7 – 11 spent an afternoon with the company, who performed and tested three excerpts with the children. 

At the start of the process, Acrojou admitted to some nerves – they had never worked with children before and they were opening themselves up to audience scrutiny and inputs so early in the development process. But the experience was wholly positive, with the children contributing a wealth of ideas and incredibly useful feedback. For Stratford Circus bringing these young artists to the children was rewarding and a great way for the venue to work with and further develop a relationship with one of its local schools and a young audience. 

Acrojou say that their attitude to this kind of collaborative development is very positive and an approach that they would like to continue to use. ‘This project has allowed us not only to develop Waste Time, a new piece of work for an entirely new audience group, but also to really reinvent our creation process as a company. Having the children so involved, and involved so early in the process, was daunting but incredibly valuable, and something that we will continue to incorporate into our working process. It has shaped not only the content of the show but also the type of show that Waste Time will be; the immersive and collaborative factors emerging as key ideas in terms of what excited both us and the children.’

Theatre Royal Stratford East: Open Stage

Over at Theatre Royal Stratford East, Open Stage is asking the public what they would like to see at the venue, from which a group of 25 volunteer programmers will decide on the season programme for January to July 2012. The process is as likely to see brand new work as it is to stage revivals of much-loved shows – the entire process will be ‘up for grabs’:  the programme pattern, the timings and the length of pieces. 

To do this the theatre has begun to build a two-way dialogue with the community. Their reasons are many, but include an ambition to reach, connect and empower new audiences and the wider community; and a recognition that Open Stage extends Theatre Royal Stratford East’s founding philosophy (as the Joan Littlewood Theatre Workshop) of inspiring and being inspired by its audience, a ‘theatre of the people’.  

There’s a sector-wide perspective too: “Despite progress the UK theatre ecology is still far from matching its demographic profile and remains elitist.  Building on Arts Council England’s strategy  “Great Art for Everyone” and political thinking about the empowerment and involvement of communities in the decisions that affect them, Open Stage wants to examine ideas about audiences, art and engagement.”

So far, TRSE with Audiences London’s help has piloted ways of holding these wider conversations – through creating partnerships, collecting first-hand viewpoints from people passing the venues – over half of whom had not been to TRSE before – and testing out with them the kind of questions that will really illuminate what it is to be a theatre that is locally responsive to its audience. The full ‘mass communication’ will start in late January.

If you have other examples of audience involvement in artistic direction – whatever the art form – that you’d like to shout about, do let us know.

Developing mobile phone apps

On 30 November I attended the AMA’s Digital Marketing Day and went to a great session about mobile applications led by @LoicTallon of Pocket Proof, ‘an independent design consultancy specialised in mobile experiences for museums’. You can see Loic’s presentation slides here, but here’s a summary of his key points:

Now that everything is possible thanks to the development of digital technologies, we have to ask ourselves what’s worth doing? Remember it’s not about the technology but the experience that you offer.

Here are some links to examples of good apps:
MoMa
AMNH explorer
Museum of London streetmuseum
Mercedes Benz Museum
Tate Trumps
Smithsonian Institute

And some bad reviews for the Lonely Planet city guides apps. These were launched as free downloads in response to the volcano crisis back in April – generating lots of good PR at the time, but as they were just the books in mobile application form they were very usuable.

Be aware that what works with one audience may flop with another

To ensure success, define your objectives clearly at the outset and know your target audience. This will help inform your design brief.

Consider the strengths and unique qualities of mobile technology
Don’t just put a book on an app. Think – why mobile? Why not a brochure or an audio guide?
Mobile is good for supplementary information and interactivity
Mobile is:
-          Personal
-          Digital
-          Connected
-          Mobile! But so is a leaflet or a book, so really think about why you are choosing it
-          Interactive

Manage expectations when developing an app and avoid scope shift for your project
Choose the appropriate level of technology for your organisation’s experience, skills and resources

Keep it simple, stupid!
Pocket proof’s industry survey shows that those who aren’t yet using mobile technologies are more ambitious (and unrealistic?!) about how it can be used

Don’t underestimate how big a job content creation can be – plan it in from the start to allow sufficient time and resources

Plan sustainability from the outset too
-          How can you update content?
-          How can you update branding?
-          Can you migrate the experience to new platforms?

Launching your app is not the end. You need to test, evaluate, develop, market it…
Test and evaluate throughout development and implementation, and measure it against the points above – i.e. experience, objectives, audience, expectation, simplicity – not just numbers of downloads. There is no way to track app usage or link to physical venue visits – though you can set up updates and track interactivity.

And finally – Loic thinks it’s easy to attract sponsorship for apps – so if you think this platform is right for your organisation – find a sponsor and get developing!

Creative Clusters

NESTA has published a new report called Creative Clusters and Innovation mapping the UK’s creative hotspots.

It’s an interesting study exploring the role that creative industries play in local and regional innovation and how they can spur economic development outside the creative sector.

The report is accompanied by an interactive online mapping tool which allows you to investigate the hotspots in more detail.

As well as letting you see if your area offers opportunities to learn from and collaborate with other creative businesses, we also know that some of the most avid arts-attending population segments are likely to work in the creative sector themselves … and here’s where they’re based!

This is an example of how it is sometimes interesting to consider how the arts fits into the wider creative sector. It helps us to expand our horizons and think about how the work that we produce is often the result of a whole range of inputs from different suppliers across the creative sector and beyond.

These networks of businesses often cluster together into areas and this is demonstrated in the mapping tool that NESTA has produced.

It is worth noting that this report is about ‘creative industries’, which encompasses quite a wide definition, including a number of areas of which ‘Music and the performing arts’ is just one.

The study shows that while London does take the lead in terms of creative industries there are a number of other clusters that have been identified across Britain. Also, within London there are a number of sub regional clusters.

It also identifies that while creative industries cluster together, there is also a tendency for these areas to be hotbeds for other related industries such as ‘High Tech’ and ‘Knowledge intensive businesses’.

The creative industries sector has been growing year on year and even with the downturn it is predicted to keep growing over the next 5 years.

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